Table of contents - Special Issue: How has the use of technology in the US hospitality industry affected human resource practices and guest satisfaction levels in the industry?
Guest Editors: Robin B. DiPietro, Youcheng Raymond Wang
Hospitality technology: a review and reflection
Christopher MullerTechnology is a combination of tools and crafts, a balance of hardware and software. Hospitality technology has advanced through innovation in the application of both machines and…
Enterprise resource planning systems: revolutionizing lodging human resources management
Leonard A. JacksonThe e‐business revolution which the world experienced over the past decade is forcing businesses to review, re‐engineer, and revolutionize traditional approaches to running a…
Have human resource information systems evolved into internal e‐commerce?
Amir Shani, Dana V. TesoneThe purpose of this paper is to discuss the impact of technology on the human resources (HR) function in organizations, in general, and in hospitality firms, in particular.
Key issues for ICT applications: impacts and implications for hospitality operations
Robin B. DiPietro, Youcheng (Raymond) WangThe purpose of this paper is to understand several key issues regarding technology strategies for the lodging industry, including the use and impact of technology, technology…
Towards a functional model of website evaluation: a case study of casual dining restaurants
Amy Gregory, Youcheng (Raymond) Wang, Robin B. DiPietroThe purpose of this paper is to propose and apply a conceptual model that can be used to evaluate the functional performance of hospitality and tourism websites. This model will…
An HR perspective: the global hunt for talent in the digital age
Duncan R. Dickson, Khaldoon NusairThe purpose of this paper is to provide the reader with a practical understanding of the dynamic changes in how résumés are handled by recruiters and the application of technology…
Restaurants and technology – past, present and future: a practitioner's viewpoint
Doug DoranThe purpose of this paper is to provide a practitioner perspective on the impact of technology on restaurant operations.
Weighing the option of biometrics in the hospitality industry
Kelly WarrenThe purpose of this paper is to provide a practitioner perspective on the growing influence and impact of biometric technology on the hospitality industry.
Summary: What have we learned about the impact of technology in hospitality operations?
Robin B. DiPietro, Youcheng (Raymond) WangThe purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations?
ISSN:
1755-4217Online date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Hale Ozgit
- Ali Ozturen