Worldwide Hospitality and Tourism Themes: Volume 13 Issue 5

Editorial

Gunjan M. Sanjeev, Shweta Tiwari

Responding to the coronavirus pandemic: emerging issues and challenges for Indian hospitality and tourism businesses

Gunjan M. Sanjeev, Shweta Tiwari

The coronavirus pandemic has triggered a paradigm shift in all businesses, and given the restrictions that followed, hospitality and tourism has been significantly affected. This…

Post-pandemic pressures to pivot: tech transformations in luxury hotels

Sonia Bharwani, David Mathews

This study is an empirical exploration of the tech-based transformation strategies being adopted by luxury hotels in India to assuage the fear psychosis and restore guest…

Surviving and growing in the post-Covid world: the case of Indian hotels

Raju Majumdar

As the world tries to come to terms with the exact economic and human cost of the Covid-19 pandemic, businesses are trying to discern and act on the implications of the “new…

Reviving the Indian hospitality industry after the Covid-19 pandemic: the role of innovation in training

Vikas Gupta, Garima Sahu

This study aims to identify the innovative training programmes used by the hotel industry in India to support guests and employees during the Covid-19 pandemic. It also discusses…

Service blueprint 4.0: a service design for hotels beyond COVID-19

Ashutosh Pandey, Ruchika Kulshrestha

This study examines changes in customer service encounter patterns in response to the COVID-19 pandemic during stays at hotels. The study re-visits the hotel services delivery…

Assessing the impact of the COVID-19 pandemic on hospitality and tourism education in India and preparing for the new normal

Vishesh Anna Joshi, Ila Gupta

The COVID-19 pandemic has had serious and far-reaching consequences on every aspect of human life. As various countries went into lockdown, hospitality and tourism was badly…

Analyzing employee perspectives on the impact of COVID-19 on sustainable practices: a study of five-star hotels in India

Kamakshi Mehta, Shikha Sharma

Given the pace of global environmental degradation, companies and individuals alike are exploring ways and means of protecting the environment. In this context, the attitudes of…

Aesthetically clean to clinically clean – A study on new housekeeping practices in Delhi hotels beyond COVID-19 pandemic

Sharda Sharma, Tanuja Kaushik

This paper aims to examine new housekeeping procedures introduced in response to COVID-19. The pandemic has required hotels to reassess their standard operating procedures…

Medical tourism in the COVID-19 era: opportunities, challenges and the way ahead

Arvind Chhabra, Mehak Munjal, Prabhu Chandra Mishra, Kritika Singh, Debjanee Das, Neha Kuhar, Monika Vats

The novel coronavirus has not only caused significant illness and loss of life, it has caused major disruption at local, national and global levels. While the healthcare industry…

Millennial travel vlogs: emergence of a new form of virtual tourism in the post-pandemic era?

Urjani Chakravarty, Gulab Chand, Udaya Narayana Singh

This paper aims to present the authors’ perspectives on the new narrative styles adopted by international millennial travel vloggers during the COVID-19 pandemic. They aim to…

Conclusion: emerging issues for Indian hospitality and tourism businesses: How are managers responding to the COVID-19 pandemic?

Shweta Tiwari, Gunjan M. Sanjeev

This concluding article summarizes the main findings in response to the theme issue strategic question: How are hospitality and tourism businesses in India responding to the…

Reflections on the theme issue outcomes

Gunjan M. Sanjeev, Shweta Tiwari