Worldwide Hospitality and Tourism Themes: Volume 10 Issue 3

Editorial

Kevin Kane, Joanne Zaida Taylor

The value of food safety culture to the hospitality industry

Louise Manning

This paper aims to review existing literature in the discipline of food hospitality with specific emphasis on the interaction between food safety management, food safety…

Triangulation: Effective verification of food safety and quality management systems and associated organisational culture

Louise Manning

The purpose of this paper is to critique the existing and emerging alternative approaches being used by regulators and industry to verify the presence and efficacy of food safety…

The development of a safety and quality culture assessment tool from a longitudinal, mixed-method research journey

Joanne Zaida Taylor, Katherine Isabelle Rostron

The purpose of this paper is to describe the 16-year research and development journey of the Culture Excellence assessment tool, which is used widely to assess safety and quality…

Patterns and trends from a quantitative analysis of the Culture Excellence assessment program

Joanne Zaida Taylor, Luke Budworth

The purpose of this paper is to examine trends in safety and quality culture, using quantitative data gathered from food companies who have taken the Culture Excellence…

Measuring and improving food safety culture in a five-star hotel: a case study

Aurelia Caccamo, Joanne Zaida Taylor, Dellora Daniel, Ringaile Bulatovic-Schumer

The purpose of this paper is to present a case study of the JW Marriott Marquis in Dubai, the tallest hotel in the world, which measured and improved their food safety culture as…

Measuring and improving food safety culture in a large catering company: a case study

Nancy Nouaimeh, Raseena T. Pazhanthotta, Joanne Zaida Taylor, Ringaile Bulatovic-Schumer

The purpose of this paper is to present a case study of a large catering company in the United Arab Emirates, which measured and improved its food safety culture as part of the…

The importance of measuring food safety and quality culture: results from a global training survey

Bertrand Emond, Joanne Zaida Taylor

This paper aims to present Campden BRI’s viewpoint on the implementation of the Culture Excellence Program, which includes an assessment tool that measures the safety and quality…

Food safety culture – the food inspectors’ perspective

Rounaq Nayak, Joanne Zaida Taylor

The purpose of this paper is to discuss the challenges for food inspectors when attempting to assess the food safety culture of a business. It is the eighth article in this issue…

Integrating culture and management control: is it oil and water or salad dressing?

Kevin Kane, Joanne Zaida Taylor

The purpose of this paper is to identify the significance of the notion of food safety and quality culture as an important element in the practice of food safety management. It is…

Reflections on the theme issue outcomes: Can the culture of safety and quality in organizations be measured and changed?

Kevin Kane, Joanne Zaida Taylor, Richard Teare

This paper aims to profile the WHATT theme issue “Can the culture of safety and quality in organizations be measured and changed?” with reference to the experiences of the theme…