Business Strategy Series: Volume 9 Issue 2

Knowledge‐based capabilities and their impact on performance: a best practice management evaluation

Moustafa Battor, Mohamed Zairi, Arthur Francis

It is widely acknowledged that customer relationship management (CRM), market orientation, organizational learning and innovation are the most critical knowledge‐based…

From the deal world to the real world: maximizing M&A value after the deal is done

Timothy Galpin

The purpose of this paper is to provide the key dos and don'ts when integrating the people, processes, and systems of companies undertaking mergers and/or acquisitions.

Taming the dragon: how to tackle the challenge of future foresight

Markku Wilenius

The purpose of this paper is to highlight the principles that businesses should (and should not!) follow in their foresight activities and to show how foresight serves the…

Commitment or contract: what drives performance in public private partnerships?

Thor Indridason, Catherine L. Wang

As the practice of outsourcing business activities has become more common than ever, partnerships have increasingly been forged. The aim is to ensure superior performance through…