Leadership in Health Services: Volume 28 Issue 1


Table of contents

The Medical Motorway: improving the quality of care in the context of an ageing population

Shreena Suchak

– The purpose of this article is to improve quality in health care.


A systemic approach to quality improvement in public health services: The Moroccan “Quality Contest”

Amina Sahel, Abdelali Alaoui Belghiti , Vincent DeBrouwere, Filomena Valente Soares, Guy Kegels, Nejoua Belkaab, Isabelle Godin, Sabine Ablefoni, Anselm Schneider, Bruno Dujardin

The purpose of this paper is to discuss the results of the first four years of implementation of a quality program called “Quality Contest” (QC). This program was implemented from…

Implementing a nationwide quality improvement approach in health services: The Moroccan “Quality Contest” experience

Amina Sahel, Vincent DeBrouwere, Bruno Dujardin, Guy Kegels, Nejoua Belkaab, Abdelali Alaoui Belghiti

The purpose of this paper is to present an innovative quality improvement intervention developed in Morocco and discuss its implementation. Until 2004, the Moroccan Ministry of…

Developing a Physician Management & Leadership Program (PMLP) in Newfoundland and Labrador

Victor Maddalena, Lisa Fleet

This article aims to document the process the province of Newfoundland and Labrador used to develop an innovative Physician Management and Leadership Program (PMLP). The PMLP is a…


Country perspective on medical tourism: the Malaysian experience

Noor Hazilah Abd Manaf, Husnayati Hussin, Puteri Nemie Jahn Kassim, Rokiah Alavi, Zainurin Dahari

The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value…


Utilizing lean tools to improve value and reduce outpatient wait times in an Indian hospital

Richard Miller, Nirisha Chalapati

This paper aims to demonstrate how lean tools were applied to some unique issues of providing healthcare in a developing country where many patients face challenges not found in…

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Emerald Publishing Limited

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  • Dr Jennifer Bowerman
  • Dr Jo Lamb-White