Leadership in Health Services: Volume 26 Issue 3

QFD application using SERVQUAL for private hospitals: a case study

Hatice Camgöz‐Akdağ, Mehveş Tarım, Subash Lonial, Alim Yatkın

The purpose of this paper is to describe how quality function deployment (QFD) methodology was employed for translating customer needs and expectations into the quality…

Healthcare quality costs based on an ISO 9000 model

Leonardo Sedevich‐Fons

The purpose of this paper is to put forward a quality cost management model for healthcare organizations, which is based on the quality management systems proposed in ISO 9000…

Applying systems engineering to create a population‐centered sleep disorders program

Linda Hathout, Tina Tenbergen, Eleni Giannouli, Helen Clark, Daniel Roberts

The purpose of this paper is to present a case study of a healthcare service redesign. In 2005, sleep disorder diagnostic assessments for patients in the Province of Manitoba were…

Deming's systems thinking and quality of healthcare services: a case study

Robert M. Gerst

The purpose of this paper is to examine the large negative impact command and control thinking has had on the Alberta provincial healthcare system. The assumptions of this…

Time to care: a patient‐centered quality improvement strategy

Cheryl Brunoro‐Kadash, Nick Kadash

The purpose of this paper is to describe the processes and results of implementing and evaluating the Releasing Time to Care™ (RTC™) model in a 45‐bed Neurosciences unit in a…

Development and implementation of a regional intensive care health service model

Daniel Roberts, Helen Clark, Betty‐Lou Rock

The purpose of this paper is to present a case study of a healthcare service redesign. Before 1998, five community hospitals in Winnipeg each managed their intensive care units…

Editorial

Leaders discuss how to improve Canada’s health care system

Researchers find new gene markers for cancer risks (International)

Governor for quality healthcare for the poor (Pakistan)

Early genetic markers of Alzheimer’s risk identified (USA)]

Public must help make tough choices for NHS (UK)

Dixon proposes 50 percent cut in hospital services (UK)

Transforming Health Care Leadership: A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health