Table of contents - Special Issue: Quality leadership in healthcare services: selected papers from 4th Canadian Quality Congress
Guest Editors: Madhav Sinha
QFD application using SERVQUAL for private hospitals: a case study
Hatice Camgöz‐Akdağ, Mehveş Tarım, Subash Lonial, Alim YatkınThe purpose of this paper is to describe how quality function deployment (QFD) methodology was employed for translating customer needs and expectations into the quality…
Healthcare quality costs based on an ISO 9000 model
Leonardo Sedevich‐FonsThe purpose of this paper is to put forward a quality cost management model for healthcare organizations, which is based on the quality management systems proposed in ISO 9000…
Applying systems engineering to create a population‐centered sleep disorders program
Linda Hathout, Tina Tenbergen, Eleni Giannouli, Helen Clark, Daniel RobertsThe purpose of this paper is to present a case study of a healthcare service redesign. In 2005, sleep disorder diagnostic assessments for patients in the Province of Manitoba were…
Deming's systems thinking and quality of healthcare services: a case study
Robert M. GerstThe purpose of this paper is to examine the large negative impact command and control thinking has had on the Alberta provincial healthcare system. The assumptions of this…
Time to care: a patient‐centered quality improvement strategy
Cheryl Brunoro‐Kadash, Nick KadashThe purpose of this paper is to describe the processes and results of implementing and evaluating the Releasing Time to Care™ (RTC™) model in a 45‐bed Neurosciences unit in a…
Development and implementation of a regional intensive care health service model
Daniel Roberts, Helen Clark, Betty‐Lou RockThe purpose of this paper is to present a case study of a healthcare service redesign. Before 1998, five community hospitals in Winnipeg each managed their intensive care units…
ISSN:
1751-1879Renamed from:
Leadership in Health ServicesOnline date, start – end:
2007Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jennifer Bowerman
- Dr Jo Lamb-White