International Journal of Culture, Tourism and Hospitality Research: Volume 8 Issue 3

Complaint behavior intentions and expectation of service recovery in individualistic and collectivistic cultures

Seul Gi Park, Kyungmi Kim, Martin O’Neill

The purpose of this study is to investigate whether complaint behavior intentions and expectations of service recovery based on the justice theory are different among customers…

The tourism life cycle: an overview of Langkawi Island, Malaysia

Shida Irwana Omar, Abdul Ghapar Othman, Badaruddin Mohamed

The purpose of this paper is to examine the tourism life cycle of Langkawi Island, Malaysia. The paper seeks to investigate the stages of life cycle that the island has passed…

Understanding tourists’ perception and evaluation of inter-cultural service encounters: a holistic mental model process

Defang Zhao, Ingrid Y. Lin

The purpose of this paper is to introduce a theoretical framework, the holistic mental model process, with major contextual factors (cultural, situation, cognitive and affective…

Typologies of the visitors at Khaled Nabi shrine, Iran: tourists or pilgrims?

Mehdi Ebadi

The purpose of the current study, besides describing the Khaled Nabi shrine and the reasons and motivations behind the visits to the shrine, is to elaborate its importance and…

Branding George Town world heritage site as city of gastronomy: prospects of creative cities strategy in Penang

Khoo Suet Leng, Nurwati Badarulzaman

This paper aims to discuss the prevalent trends of exploiting cultural capital such as gastronomic legacy to ignite redevelopment of contemporary cities as illustrated in the city…

The attractiveness of tourist night markets in Taiwan – a supply-side view

Yi-Fei Chuang, Shiuh-Nan Hwang, Jehn-Yih Wong, Chun-Der Chen

– The aim of this study is to explore the attractiveness of tourist night markets by looking at the dual nature of retail service and tourism from a supply-side perspective.

An empirical investigation into the influence of human resource management practices on work engagement: the case of customer-contact employees in Malaysia

Choo Ling Suan, Aizzat Mohd Nasurdin

– This study aims to examine the impact of specific human resource management practices on employees’ work engagement.

Hospitality processes through the lens of teleological actions – framework and illustration

Carmen Padin, Goran Svensson

The purpose of this paper is to describe a framework and illustration to assess and manage the perceived content and experiences in hospitality processes through the lens of…

Guest editorial

Brendan T. Chen and Christina G. Chi