International Journal of Culture, Tourism and Hospitality Research: Volume 15 Issue 2

Textual analysis of online reviews as a lens for cross-cultural assessment

Makoto Nakayama, Yun Wan

The purpose of this paper is to call researchers’ attention to cross-cultural research using online consumer reviews and multilingual textual analysis.

Heritage hotels and customer experience: a text mining analysis of online reviews

Vinay Chittiprolu, Nagaraj Samala, Raja Shekhar Bellamkonda

In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service…

Intracultural differences in dining behavior and preferences among Hong Kong and Taiwan tourists

Yim King Penny Wan, Seongseop (Sam) Kim

This paper aims to investigate the perceptions by owners and staff working in causal full-service restaurants in Macao of their two major subcultures of customers: Hong Kong…

Factors influencing restaurant tipping behaviour – the case of Poland

Iwona Kowalczuk, Jerzy Gębski

This paper aims to contribute to the literature that discusses consumer tipping behaviour in eating establishments. Because there is no detailed research into this issue with…

From children to seniors: is culture accessible to everyone?

Aleksandra Tešin, Sanja Kovačić, Tatjana Pivac, Miroslav D. Vujičić, Sanja Obradović

The main objective of the study is to analyse the perception of accessibility to cultural for different age groups (children, teenagers, adults and seniors) in the city of Novi…

Airbnb and hotels: friends, enemies or frenemies?

Oswald Mhlanga

The purpose of this paper is to explore the intricate relationship between the flagship of the sharing economy, Airbnb and hotel revenue per available room (RevPAR) in South…

Research note: important sub-streams for future visitor (trader) harassment research

Annmarie Nicely, Shweta Singh, Dan Zhu, Soyoung Yoo

The purpose of this study is to ascertain the types of mitigation strategies used around the world to tackle the harassment of visitors by microtraders, the target population for…

Exploring consumer behavior to purchase travel online in Fiji and Solomon Islands? An extension of the UTAUT framework

Shavneet Sharma, Gurmeet Singh, Stephen Pratt, Jashwini Narayan

This study aims to adopt the unified theory of acceptance and use of technology (UTAUT) model to assess travel purchase intentions in Fiji and Solomon Islands. The UTAUT model is…

Benefits and challenges for Malaysian hotels when employing foreign workers and interns

Rozila Ahmad, Noel Scott

In Malaysia, globalization has increased the number of multinational hotel chains and independent five-star hotels employing foreign professionals, interns and labourers. This…

Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis

Ghazal Shams, Raouf Rather, Mohsin Abdur Rehman, Rab Nawaz Lodhi

In recent studies, tourism scholars focussed more on service failure and recovery. Thus satisfaction with service recovery (SSR) and outcome favourability in conjunction with…