International Journal of Culture, Tourism and Hospitality Research: Volume 11 Issue 2

Editorial

Serena Volo

Exploring mindfulness and stories in tourist experiences

Gianna Moscardo

The purpose of this paper is to develop a conceptual framework for understanding tourist experiences based on concepts from evolutionary, cognitive and social psychology. This…

Theme factors that drive the tourist customer experience

Jonas Karlsen Åstrøm

This study aims to investigate the factors that drive the tourist customer experience around theming. Theming is considered vital to creating a memorable customer impression.

Understanding the effects of multi-dimensional tourism experiences on tourists’ positive emotions and satisfaction in the context of casino hotels

Man-U Io

This study aims to evaluate casino-hotel visitors’ tourism experiences which consist of multiple dimensions, and test their joint effects on visitors’ positive emotions and…

Determinants of experienced tourists’ satisfaction and actual spending behavior: a PLS path modelling approach

Sajad Rezaei, Ebrahim Mazaheri, Ramin Azadavar

The purpose of this paper is to examine the impact of customer perceived relationship marketing (CPRM), service quality and brand experience on tourists’ satisfaction and actual…

Impact of other customers on service quality evaluation and revisit intention in hospitality services

Aditi Sarkar Sengupta, Sreejesh S. Pillai

The purpose of this paper is threefold. First, the authors investigate the influence of other customer perception (OCP) on focal customer’s service quality perception and service…

The influence of tourists’ national culture on their behaviors in a sport mega-event

Marcello Risitano, Ilaria Tutore, Annarita Sorrentino, Michele Quintano

The impact of national culture on tourist behavior has been analyzed in several studies, but none of them focused on its discriminating impact on behavioral intentions during a…

Minorities’ job satisfaction and organisational commitment in hospitality industry

Aaron Hsiao

The purpose of this paper was to explore whether organisational diversity is associated with minority employee attitudes (i.e. job satisfaction and organisational commitment) in…

The relationship between empowerment and the three-component model of organisational commitment: an empirical study of Thai employees working in Thai and American airlines

Thanawut Limpanitgul, Pattana Boonchoo, Somboon Kulviseachana, Supawadee Photiyarach

The purpose of this paper is to empirically examine the moderating role of organisational culture on the relationship between empowerment and the three dimensions of…

From concierge to Superman: perceptions of the contemporary hotel concierge in Edinburgh

Mhairi Sumner, Bernie Quinn

The purpose of this study is ascertain if the hotel concierge service will continue to be relevant in a technological world where consumers have increasing access to information…

Using HOLSAT to evaluate satisfaction of religious tourist at sacred destinations: the case of religious travelers visiting sacred destinations in the Himalayas, India

Suresh Malodia, Harish Singla

This paper aims to measure the satisfaction of religious tourists travelling to various destinations in the Himalayas to identify the expectation-experience gaps and understand…