Table of contents - Special Issue: Service innovation and experiences in tourism – novel methods and insights
Guest Editors: Mike Peters, Andreas Kallmuenzer
This paper aims to explore the pertinent issues of innovation and service experiences in family firms in the tourism industry, which are mostly small- and medium-sized enterprises.
Room with a view: how hedonic and utilitarian choice options of online travel agencies affect consumers’ booking intentionsUrsula Scholl-Grissemann, Benedikt Schnurr
The purpose of this study is to investigate how hedonic and utilitarian choice options of online travel agencies (OTAs) affect consumers’ process enjoyment and booking intentions.
Exploring the value co-creation process on guided tours (the ‘AIM-model’) and the experience-centric management approachAnita Zátori
The purpose of the paper was to explore the influence of the experience-centric approach and the concept of co-creation on service design and provision and to analyze the…
This paper aims to examine how different levels of message appeals, message sources and social norms influence the purchase (i.e. booking) intention of eco-accommodations.
This paper aims to deduce and present an extended hospitality approach. In developed countries, hospitality is increasingly linked to tourism; in times of migration and…
The purpose of this study is to examine the relationship between the managerial efficiency and the customer satisfaction of Parisian boutique hotels by using the…
Online date, start – end:2007
Copyright Holder:Emerald Publishing Limited
- Dr Serena Volo