Transforming Government: People, Process and Policy: Volume 4 Issue 3

Characteristics of shared service centers

Veit Schulz, Walter Brenner

Even though a lot of publications focusing on shared service center (SSC) exist, there is no unique understanding of the term “SSC”. The aim of this paper is to obtain an overview…

Characteristics of a successful shared services centre in the Australian public sector

Mark Borman

Organisations are increasingly looking to establish shared services centres (SSCs) yet there is limited guidance available. The paper aims to propose a structured framework that…

Public‐private partnerships, outsourcing or shared service centres?: Motives and intents for selecting sourcing configurations

Anton Joha, Marijn Janssen

Organizations are looking for different ways of sourcing their activities to acquire various benefits. The purpose of this paper is to compare the strategic intents and motives…

Adopting shared services in a public‐sector organization

Frank Ulbrich

The purpose of this paper is to combine translation theory with aspects of socio‐technology and systems theory to study the adoption of shared services in a public‐sector…

Shared service strategies in local government – a multiple case study exploration

Bjoern Niehaves, Andreas Krause

The paper seeks to investigate into the shared services phenomenon in the context of government reforms. It especially aims to address the emergence and shaping of shared…

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Guest editorial

Marijn Janssen