Transforming Government: People, Process and Policy: Volume 12 Issue 1

Group structural elements in e-Government strategy formulation at local municipal level in South Africa

Joshua Osah, Caroline Khene

This study aims to identify group structural elements that should be assessed in e-Government strategy formulation processes at local government level for service delivery in…

IT infrastructure capability and eGovernment system performance: an empirical study

Deepak Dahiya, Saji K. Mathew

Although governments are hugely investing in information technology (IT) infrastructure, eGovernment performance has reported variations in performance. The relationship between…

From citizens to partners: the role of social media content in fostering citizen engagement

Vittoria Marino, Letizia Lo Presti

This paper examines the communication modalities on Twitter to broadcast content to citizens and measures the effectiveness of the posted content in activating the citizens’…

Determinants of collaborative interfaces in public-private IT outsourcing relationships

Francois Bernard Duhamel, Isis Gutiérrez-Martínez, Sergio Picazo-Vela, Luis Luna-Reyes

Collaborations between public administrations and private sector represent a specific challenge to manage contractual and organizational relationships among partners with…

E-government transformations: challenges and strategies

Keld Pedersen

The purpose of this paper is to investigate how to analyse the possibilities for e-government transformations in public sector organisations and how these possibilities can be…

Critical factors affecting leadership: a higher education context

Ahlam Hassan, David Gallear, Uthayasankar Sivarajah

While the importance of leadership in various domains has been highlighted in the extant literature, effective leadership in the context of higher education sector has not been…