Transforming Government: People, Process and Policy: Volume 11 Issue 3

E-government system evaluation: The case of users’ performance using ERP systems in higher education

Mona Althonayan, Abraham Althonayan

Enterprise resource planning (ERP) systems are complex and comprehensive software designed to integrate business processes and functions. Despite the difficulties and risk, the…

Does social media transform city government? A case study of three ASEAN cities: Bandung, Indonesia, Iligan, Philippines and Pukhet, Thailand

Sataporn Roengtam, Achmad Nurmandi, David N. Almarez, Anwar Kholid

This research aims to investigate the impact of the use of social media on the organizational form and function in selected local governments of Indonesia, Thailand and the…

Exploring the role of civilizational competences for smart cities’ development

Adriana Zait

The purpose of this paper was to identify the main necessary competences for smart cities’ development. From their inception until now, smart cities are striving to clarify their…

The relation of e-government quality on public trust and its impact on public participation

Rizqa Nulhusna, Puspa Indahati Sandhyaduhita, Achmad Nizar Hidayanto, Kongkiti Phusavat

This paper aims to answer a major challenge in the success of electronic government (e-government) implementation, viz., public participation via continual use intention and…

Digitizing grey portions of e-governance

Vivek Soni, Prasanta Kumar Dey, Rashmi Anand, Charru Malhotra, Devinder Kumar Banwet

The purpose of this research paper is to assess e-governance efficacy in various sectors of India. The paper develops on Grey System Theory (GST) methodology and enlightens grey…

Knowledge behavior model of e-government social media users

Daphna Shwartz-Asher, Soon Ae Chun, Nabil R. Adam

A social media user behavior model is presented as a function of different user types, i.e. light and heavy users. The users’ behaviors are analyzed in terms of knowledge…

Prioritization of citizens’ preferences for using mobile government services: The analytic hierarchy process (AHP) approach

Meiaad Rashed Saadi, Syed Zamberi Ahmad, Matloub Hussain

The identification of key criteria that influence citizens’ preferences for using m-government services, prioritization of these criteria and making them consistent with the…