Category:Industry and Public Sector Management
Table Of Contents: Volume 10 Issue 3
The importance of clinical leadership in service redesign : Experience in three English National Health Service HospitalsAbeda Mulla, Alistair Hewison, Jonathan Shapiro
The way change occurred at a strategic level and in four clinical services in three hospitals was examined. The purpose of this paper is to report how the hospitals…
Although the private sector has long understood that a customer-focused service is synonymous with success, the concept is less embedded in public agencies such as the…
Building resiliency and supporting distributive leadership post-disaster: Lessons from New Orleans a decade (almost) after Hurricane KatrinaLinda Usdin
– The purpose of this paper is to describe leadership, decision making and other community characteristics that support community resiliency following disasters.