Table of contents
Revisiting customer value analysis in a heterogeneous market
Wayne S. DeSarbo, Peter Ebbes, Duncan K.H. Fong, Charles C. SnowCustomer value has recently become a primary focus among many strategy researchers and practitioners as an essential element of a firm's competitive strategy. Many firms are…
Effects of organizational citizenship behaviour on group performance: Results from an agent‐based simulation model
Enrico SeviThe purpose of this paper is to examine the effects of organizational citizenship behaviour (OCB) on organizational effectiveness. Specifically, it investigates the impact of…
Classification and prediction in customer scoring
Cataldo ZuccaroThe purpose of this paper is to discuss and assess the structural characteristics (conceptual utility) of the most popular classification and predictive techniques employed in…
A bicriteria integer programming model for the hierarchical workforce scheduling problem
Rafael Pastor, Albert CorominasThe purpose of this paper is to propose a bicriteria integer programming model for hierarchical workforce scheduling in which the first criterion is the cost and the second is the…
Quantifying uncertainty in ranking problems with composite indicators: a Bayesian approach
Leonidas A. Zampetakis, Vassilis S. MoustakisThe purpose of this paper is to present an inductive methodology, which supports ranking of entities. Methodology is based on Bayesian latent variable measurement modeling and…
ISSN:
1746-5664Online date, start – end:
2006Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Zhimin Huang