Baltic Journal of Management: Volume 8 Issue 2

Adoption of environmental management systems and standards in Norwegian education and nursing

Lars C. Monkerud, Bjarne Ytterhus

The aim of this paper is to explore the driving forces and cost/benefit effects of introducing environmental management systems (EMS) and standards in education and nursing in…

Researching the gap between strategic and operational levels of corporate responsibility

Johanna Kujala, Kathleen Rehbein, Tiina Toikka, Jenni Enroth

The purpose of this paper is to understand differences between the strategic level and the operational level of corporate responsibility within an organization.

Interpretative dimension of user‐driven service innovation: Forum Theatre in facilitating renewal in Finnish public health care

Anne Pässilä, Tuija Oikarinen, Satu Parjanen, Vesa Harmaakorpi

The purpose of this paper is to explore a possible way for service providers to learn from their customers' experiences and bridge gaps between their and their customers'…

Balanced performance management in the public education system: An empirical study of Estonian general education schools

Kristi Ploom, Toomas Haldma

The purpose of this study is to investigate ways in which the performance management at different school management levels contributes to the performance of public schools in the…

Using interpretive structural modelling to identify and rank performance measures: An application in the automotive supply chain

Susana Azevedo, Helena Carvalho, V. Cruz‐Machado

The main purpose of this paper is to identify and rank a set of performance measures using the approach of interpretive structural modelling (ISM) to support the evaluation of…

Foreign direct investment and innovation in Estonia

Jaan Masso, Tõnu Roolaht, Urmas Varblane

The aim of this paper is to study the linkages between inward and outward foreign direct investment (FDI) and the innovation inputs and outputs of domestic and foreign owned…