Table of contents
A framework of intelligent decision support system for Indian police
Manish Gupta, B. Chandra, M.P. Gupta– The purpose of this paper is to introduce architecture of an Intelligent Decision Support System to fulfill the emerging responsibilities of law enforcement agencies.
Understanding customer relationship management technology adoption in small and medium-sized enterprises: An empirical study in the USA
Michael Newby, Thuyuyen H. Nguyen, Teresa S. WaringThe customer relationship management (CRM) technology adoption process in small- and medium-sized enterprises (SMEs) is an under-researched area and the purpose of this paper is…
Analyzing critical success factors of total quality management by using fuzzy cognitive mapping
Ahmet Can Kutlu, Cigdem KadaifciTotal quality management (TQM) is a process and philosophy to achieve customer satisfaction in long term by improving the products, processes and services effectively and…
Exploring the commercial value of social networks: Enhancing consumers’ brand experience through Facebook pages
Hsin Chen, Anastasia Papazafeiropoulou, Ta-Kang Chen, Yanqing Duan, Hsiu-Wen LiuThe purpose of this paper is to understand the factors which impact upon the consumers’ willingness to utilise company Facebook pages and e-word-of mouth by proposing and testing…
Effect of precipitating events on information system adoption and use behaviour
Sedigheh Moghavvemi, Noor Akma Mohd SallehThere were numerous models that were developed with the explicit purpose of predicting the information system (IS) adoption behaviour. However, these models are criticized for the…
A scale for measuring the applicability of lean practices in IT support services
Goutam Kumar Kundu, Jayachandra BairiThe purpose of this paper is to present research that was conducted with an objective to conceptualize and develop an instrument for the measurement of the perception of IT…
Identifying factors of “organizational information security management”
Abhishek Narain Singh, M.P. Gupta, Amitabh OjhaDespite many technically sophisticated solutions, managing information security has remained a persistent challenge for organizations. Emerging IT/ICT media have posed new…
ERP system fit – an explorative task and data quality perspective
Paul Glowalla, Ali SunyaevThe purpose of this paper is to facilitate understanding of enterprise resource planning (ERP) system and data quality interdependency by presenting ERP systems’ use within data…
ISSN:
1741-0398Renamed from:
Logistics Information ManagementOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Zahir Irani