Journal of Enterprise Information Management: Volume 19 Issue 6

Knowledge sharing issues in the introduction of a new technology

David Finnegan, Leslie Willcocks

This exploratory case study research aims to apply a processual analysis to the implementation of a customer relationship management (CRM) system from a knowledge management…

CRM collaboration in financial services networks: a multi‐case analysis

Malte Geib, Lutz M. Kolbe, Walter Brenner

The aim of this paper is to identify key issues and successful patterns of collaborative customer relationship management (CRM) in financial services networks.

International case studies: To what extent is ICT infused into the operations of SMEs?

Dieter Fink, Georg Disterer

The paper seeks to overcome previous research limitations by examining both macro (industry, country) and micro (functions, enterprise) level phenomena within the information…

Uncertainty and contingency plans in ERP‐controlled manufacturing environments

S.C.L. Koh, M. Simpson, Y. Lin

This research aims to determine to what extent uncertainties affected manufacturing enterprises' delivery performance, to analyse the performance of their contingency plans in…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/17410390610678331. When citing the…

A data envelopment analysis approach based on total cost of ownership for supplier selection

Reza Mohammady Garfamy

Management accounting contains several techniques such as total cost of ownership (TCO) that provide necessary information related to supply issues for supplier evaluation and…

Levels of abstraction in human supervisory control teams

N.A. Stanton, M.J. Ashleigh, A.D. Roberts, F. Xu

This paper aims to report a study into the levels of abstraction hierarchy (LOAH) in two energy distribution teams. The original proposition for the LOAH was that it depicted five…

Awards for Excellence

Zahir Irani

Editorial

Zahir Irani