Tourism Review: Volume 75 Issue 5

Enhancing the tourist experience with emotional intelligence

Catherine Prentice

This paper aims to discuss how emotional intelligence (EI) can be incorporated into the tourism sector to enhance the tourist experience through managing the service encounter…

Sustainable tourism development performance in the wetland areas: a proposed composite index

Omid M. Ghoochani, Mansour Ghanian, Bahman Khosravipour, John C. Crotts

Destinations wishing to exploit their natural resources, such as wetlands, for tourism development are wise to reach consensus among their community’s stakeholders on the policies…

Perceptions of a heritage site and animosity: the case of the West Bank

Villy Abraham, Yaniv Poria

Drawing on the theories of social identity and realistic conflict theory, the purpose of this study is to enrich the literature by proposing and testing a model conceptualizing…

Incorporating visitors’ preferences into the policy framework of a Rainforest Discovery Centre

Fiona Jane Francis, Azman Hassan, Syamsul Herman Mohd Afandi, Alias Radam

This study aims to incorporate visitors’ preferences for sustainable development into the policy framework of Rainforest Discovery Centre (RDC), Sabah, Malaysia.

Determinants of cruise tourists’ expenditure visiting port cities

Antoni Domènech, Aaron Gutiérrez

The purpose of this paper is to detect the determinants of cruise tourists’ expenditure level during their visits to an emergent Mediterranean port city. The article also aims to…

Impact of international tourism receipts on public revenue in developed and developing countries

Sena Kimm Gnangnon

This paper aims to investigate empirically how international tourism receipts influence public revenue, in particular non-resource revenue.

Examining the relationship between the price, the characteristics and the visitor evaluation of attributes of Italian farmhouses with an educational farm

Rosa Maria Fanelli

The purpose of this paper is to examine the relationship between the price charged for a guest room in a farmhouse with an educational farm, the farmhouse characteristics and the…