Asian Journal on Quality: Volume 9 Issue 3

Forecast Driven Simulation Model for Service Quality Improvement of the Emergency Department in the Moses H. Cone Memorial Hospital

Eui H. Park, Jinsuh Park, Celestine Ntuen, Daebeom Kim, Kendall Johnson

Patient satisfaction with the Emergency Department (ED) in a hospital is related to the length of stay, and especially to the amount of waiting time for medical treatments. ED…

ISO9000 Certification Effect: Evidence from China

Yumin Liu

As a sign of international quality system, ISO9000 certification has been adopted by more and more enterprises. In recent five years, there have been 560,000 certified companies…

Research on Current Execution of Knowledge Management in Taiwan’s Medical Organizations

Shiaw‐Wen Tien, Chiu‐Yen Liu, Yi‐Chan Chung, Chih‐Hung Tsai, Ching‐Piao Chen

Since the execution of National Health Insurance system in Taiwan, the competition of medical industry is becoming more and more severe. The ways the hospital operate knowledge…

The Effect of Information Technology on Arms‐Length Buyer‐Supplier Relationship

Soo W. Kim

This paper posits that arm’s length buyer‐supplier relationship as the intermediate type between market exchange relations and strategic partnership might be advisable, and…

The Study of the Cycle Time Improvement by Work‐In‐Process Statistical Process Control Method for IC Foundry Manufacturing

Yu‐Cheng Lin, Chih‐Hung Tsai, Rong‐Kwei Li, Ching‐Piao Chen, Hsien‐Ching Chen

The definition of cycle time is the time from the wafer start to the wafer output. It usually takes one or two months to get the product since customer decides to produce it. The…

An Empirical Study on the Correlation among Innovative Strategies, Motivation, Level of Implementing Innovative Activities and Business Performance in Taiwan’ High‐tech Manufacturers

Yi‐Chan Chung, Yao‐Wen Hsu, Chung‐Ching Chiu, Ching‐Piao Chen, Chih‐Hung Tsai

This study explores the influence of Taiwan’s high‐tech manufacturers’ innovative strategy and innovation motivation concerning the implementation of innovative activities, as…

Efficiency at Energy Industry: A Comparison of Energy Consumption Efficiency among Asian Pacific Countries

Taeho Kim

This paper proposes a scheme to estimate the technical efficiency of energy consumption and production and shadow prices of CO₂ emission in country‐level at Asia Pacific countries…

From R&D to Commercialization: A System Dynamic Approach

Kanghwa Choi, Soo W. Kim

This paper describes a comprehensive approach to examine how technological innovation contributes to the renewal of a firm’s competences through its dynamic and reciprocal…

Exploring the Causal Relationships in the Criteria for Excellence Performance of China

Yizhong, Ma, Sangbok, Ree

Since the General Administration of Quality Supervision, Inspection and Quarantine of the People’s Republic of China published the GB/T19580‐2004: Criteria for Excellence…