Asian Journal on Quality: Volume 9 Issue 1

Kaizen within Kaizen Teams: Continuous and Process Improvements in a Spanish municipality

Manuel F. Suárez‐Barraza1, Tony Lingham

As organizations become more team oriented, research on teams continues to increase especially involving how teams contribute to organizational performance and effectiveness…

A Study of the Ergonomics Evaluation of a Water Heater’s Case Manufacturing Factory

Yao‐Wen Hsu, Yi‐Chan Chung, Chung‐Ching Chiu, Ching‐Piao Chen, Chih‐Hung Tsai

Unnatural working postures usually cause musculoskeletal problems for workers in work field, especially in traditional industry. Many analysis and survey methodologies have been…

Proposal of a New Process Capability Index Based on Dollar Loss by Defects

Seungwook Park

The process capability indices have been widely used to measure process capability and performance. In this paper, we proposed a new process capability index which is based on an…

Corporate Social Responsibility for Charity or for Service Business?

Bo Enquist, Bo Edvardsson, Samuel Petros Sebhatu

Following this introduction, this paper presents two conceptual and theoretical analyses – (i) CSR and its relation to profit and charity (ii) CSR as part of a service business…

Applying Theory of Constraint on Logistic Management in Large Scale Construction Sites – A Case Study of Steel Bar in TFT‐LCD Factory Build‐Up

Chih‐Yao Huang, Ching‐Piao Chen, Rong‐Kwei Li, Chih‐Hung Tsai

The steel bars account for a high percentage of material costs for the current construction projects. At the present time, most of the construction projects for the factories of…

Research on Using Six Sigma Tool to Reduce the Core Process Time

Yi‐Chan Chung, Tieh‐Min Yen, Yau‐Wen Hsu, Chih‐Hung Tsai, Ching‐Piao Chen

When facing the global severe competition, the enterprises all try their best to upgrade the quality, reduce the costs to reach the goal of customer satisfaction. Motorola was the…

A Study of R&D Investment Framework and Success Factors

Young H. Park

This paper presents a framework for implementing R&D project. Fundamental R&D investment process framework and success factors while considering risks and uncertainties of project…

A Study of General Reducing Criteria of Customer‐Oriented Perceived Gap for Hotel Service Quality

Ching‐Piao Chen, Wei‐Jaw Deng, Yi‐Chan Chung, Chih‐Hung Tsai

In recent years, speedy development of Taiwan’s hotel industry intensifies market competition, customers’ demands on hotel services quality also increase with the increase of…

Factors Affecting HACCP Practices in the Food Sectors: A Review of Literature 1994‐2007

Kit Fai Pun, Patricia Bhairo‐Beekhoo

Almost every country around the world has been focusing on food safety in intense and multifaceted ways. The use of Hazard Analysis Critical Control Points (HACCP) is widely…

A Comparative Analysis of the National Innovation Systems of China and Australia

Hasan Akpolat, Linzhao Chang

This paper presents the findings of a visiting scholarship research that was carried out at the Faculty of Engineering, University of Technology Sydney, Australia. Based on the…

What Companies do not Know About Self‐assessment: Self‐assessment in Germany

Carina Burkhard

In Germany Quality Management awards and thus self‐assessment are well known and popular – at least amongst quality management professionals. About 2000 companies have carried out…

A Conceptual Model to Stratify Customers to Improve Customer Profitability: Diamond Model

Youn Sung Kim, Dongwon Lee

Every company tries to know who the best and idealistic customers are and how to identify them by use of the special methods. To solve this problem the diamond model of customer…