Asian Journal on Quality: Volume 7 Issue 2

Exploring the Use of Balanced Scorecards in Swedish Health Care Organizations

Beata Kollberg, Mattias Elg

Many Swedish health care organizations have during the last decade started implementing the Balanced Scorecard (BSC) as a systematic way of following‐up and analyzing their…

A Study on Service Demand in Customer Relationship Management for Taiwan’s Small and Medium‐sized Enterprise

Shiaw‐Wen Tien, Chung‐Ching Chiu, Yi‐Chan Chung, Chih‐Hung Tsai, Yeong‐Chen Lin

Due to the global economic effect, Taiwan’s small and medium‐sized enterprise (SME) is much threatened by China. Since remarkable advances have being made in information…

An Empirical Study of Organizational Innovation Practice in Electronic and Electrical Industry in the Greater Pearl River Delta (GPRD)

Shue Yee Wong, Kwai Sang Chin

Innovation fuels organizations evolving them to withstand rapid changes in markets and challenges from competition. While diversified concepts of innovation are examined, a…

Integrated Management Systems – Theoretical and Practical Implications

Henrik Eriksson, Jonas Hansson

Organisations worldwide strive to develop their management systems for business functions, ranging from quality and environment to safety, information security and social…

The Study of Criteria Weight for Taiwan Nationals Quality Award by Fuzzy Hierarchical Analysis

Shao‐Chang Li, Hsin‐Pin Fu

In this paper, fuzzy hierarchical analysis (FHA) is used to explore the process by which the criteria weights of the Taiwan National Quality Award (TNQA) are assigned by TNQA…

Research on Risk‐Based Piping Inspection Guideline System in the Petrochemical Industry

Shiaw‐Wen Tien, Wen‐Tsung Hwang, Chih‐Hung Tsai

The purpose of this research is to create an expert risk‐based piping system inspection model. The proposed system includes a risk‐based piping inspection system and a piping…

Strategic Issue in Higher Education Marketing: How University Students’ Perceive Higher Education Services

Halil Nadiri

One of the most important service industries that emerged in the last decade is “Higher Education”. The most of the higher education institutes involve in marketing efforts to…

Online Experts Screening the Worst Slicing Machine to Control Wafer Yield via the Analytic Hierarchy Process

Chin‐Tsai Lin, Che‐Wei Chang, Cheng‐Ru Wu, Huang‐Chu Chen

This study describes a novel algorithm for optimizing the quality yield of silicon wafer slicing. 12 inch wafer slicing is the most difficult in terms of semiconductor…

Research on Correlation between Innovative Activities & Development Strategies of New Product and Development Performance in Taiwan’s High‐tech Companies

Yi‐Chan Chung, Chih‐Hung Tsai, Wei‐Jaw Deng, Wen‐Chin Chen

Due to the advancement of technology and rapidly changing environment of the market, the life cycle of high‐tech products is becoming shorter. The enterprise must constantly…