Asian Journal on Quality: Volume 13 Issue 3

Measuring university service quality by means of SERVQUAL method

Khodayar Abili, Fatemeh Narenji Thani, Maryam Afarinandehbin

The purpose of this paper is to determine university service quality in the International branch of Amirkabir University (Iran).

Application of Six Sigma at cell site construction: a case study

Hakeem Ur Rehman, Muhammad Asif, Muhammad Aamir Saeed, Muhammad Asim Akbar, Muhammad Usman Awan

The aim of this case study‐based paper is to study the application of Six Sigma, a breakthrough improvement strategy in the field of cell site construction of a telecom company.

Designing a new service in a university language centre

Freeman K.H. Chan, Alfred Lee

This paper aims to present the design of a new service in a self‐access language centre of a university in Hong Kong. A language action literacy program is being designed to…

An investigation of information technology investments on buyer‐supplier relationship and supply chain dynamics

Soo Wook Kim

The objective of this paper is to identify the nature of interactive feedback relationships among information technology (IT) deployment, buyer‐supplier relationship, and supply…

Exploring the impact of total quality service on bank employees’ organisational commitment

Gurjeet Kaur, Jyoti Sharma, Tejveer Lamba

The purpose of the present study is to evaluate total quality service (TQS) from employees’ perspective, as they have direct contact with both customers and management. The study…

An analysis of critical success factors for Six Sigma implementation

Sunil Sharma, Anuradha R. Chetiya

The success of Six Sigma implementation is known to depend on a number of critical factors. The purpose of this paper is to explore and analyse Six Sigma critical success factors…

Business excellence through total supply chain quality management

Kamran Rashid, M.M. Haris Aslam

The purpose of this paper is to show how the quality practices such as leadership and strategic quality planning, supplier relationship management, customer focus, quality data…