Asian Journal on Quality: Volume 13 Issue 2

Designing quality for the higher educational system: A case study of select engineering and management institutions in India

Sangeeta Sahney

The growing popularity of quality management has left no sector untouched, and educational services are no exception. In the face of the innumerable demands that the stakeholders…

A unified model for implementing lean and CMMI for Services (CMMI‐SVC v1.3) best practices

Goutam Kumar Kundu, B. Murali Manohar

The purpose of this article is to present a unified model by combining lean and CMMI‐SVC best practices. The model would be very useful for CMMI‐SVC organizations that plan to…

Capacity and availability management by quantitative project management in the IT service industry

Jayachandra Bairi, B. Murali Manohar, Goutam Kumar Kundu

The purpose of this paper is to develop and implement an efficient capacity and availability management tracker for information technology (IT) service delivery management that…

Assessment of effective factors in ERP acceptance : Case study of manufacturing and service companies (LME) of Iran

Akbar Allahyari, Morteza Ramazani

Employment and performance of enterprise resource planning (ERP) systems process is a technical‐social change affecting strategic and operational levels of a company and therefore…

Implementing TPM programme as a TQM tool in Indian manufacturing industries

Jyoti Prakas Majumdar, B. Murali Manohar

Total productive maintenance (TPM) is a very powerful program of equipment maintenance in manufacturing industries and is a direct part of total quality management (TQM). In the…