Asian Journal on Quality: Volume 12 Issue 3

Assessing the awareness of total quality management in Indian service industries: An empirical investigation

Faisal Talib, Zillur Rahman, M.N. Qureshi

Total quality management (TQM) has begun to influence national business systems and is widely seen as a “revolution” in management. TQM initiatives continuously search the needs…

How to make Quality Circle a success in manufacturing industries

Jyoti Prakas Majumdar, B. Murali Manohar

Quality Circle is a very effective program and low‐cost tool for implementing total quality management (TQM) in industry. A good number of manufacturing industries have so far…

Market development using TQM through system integration and customer service in Asia

Fasil Taddese, Hiroshi Osada

The purpose of this paper is to address the issue of market development using TQM and identify critical factors that link the two fields to enhance business success of companies…

Modified (MCp) in the presence of measurement errors

Ali Zeinal Hamadani, Rouhangiz Ebadi

The purpose of this paper is to introduce a modified MC_p by considering the effect of gauge measurement error on the multivariate process capability index.

A QFD strategy for improving customer satisfaction: case study of telecom companies of Pakistan

Matloub Hussain, Loukas Tsironis, Mian M. Ajmal

The purpose of this paper is to argue that the quality function deployment (QFD) matrix that has been successfully used for developing products from customer needs can also be…

Conceptualizing service quality in higher education

Rajani Jain, Gautam Sinha, Sangeeta Sahney

In a pursuit of excellence, it is increasingly important to identify customer values and demands. Service quality has been identified as one such demand. The purpose of this paper…

Global corporate social responsibility standard, ISO 26000 and its effect on the society

Ji Young Park, Soo Wook Kim

The purpose of this paper is to identify the effect of corporate social responsibility (CSR) and ISO 26000 on a company’s reputation and loyalty. After reviewing the related…