Asian Journal on Quality: Volume 12 Issue 2

A comparison of lean and CMMI for services (CMMI‐SVC v1.2) best practices

Goutam Kumar Kundu, B. Murali Manohar, Jayachandra Bairi

The purpose of this paper is to investigate the elements of lean concept and identify those principles which are applicable to service organizations, also, to compare the lean…

Assessing quality gap of university services

Khodayar Abili, Fatemeh Narenji Thani, Faranak Mokhtarian, Mohammad Mehdi Rashidi

The purpose of this paper is to determine the quality gap of university services in the behavioral science faculties of the University of Tehran (Iran).

Development of the Kano model: A novel approach based on linear logarithmic transformation with a case study in an air travel agency

Arash Shahin, Nasrin Nekuie

The purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.

The effect of B2B e‐marketplace type on buyer‐supplier relational advantages of e‐marketplace and firm performance

Soo Jung Oh, Soo Wook Kim

The purpose of this paper is to analyze what kind of role each type of e‐marketplace has on the relation between relational advantages of e‐marketplace and company performance.

The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals: Medical workers' perspectives

Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris

The importance of total quality management (TQM) to organizational achievement and performance has been established by many studies. Nevertheless, studies on the implementation of…