Table of contents
The purpose of this paper is to investigate the elements of lean concept and identify those principles which are applicable to service organizations, also, to compare the…
Development of the Kano model: A novel approach based on linear logarithmic transformation with a case study in an air travel agencyArash Shahin, Nasrin Nekuie
The purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.
The effect of B2B e‐marketplace type on buyer‐supplier relational advantages of e‐marketplace and firm performanceSoo Jung Oh, Soo Wook Kim
The purpose of this paper is to analyze what kind of role each type of e‐marketplace has on the relation between relational advantages of e‐marketplace and company performance.
The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals: Medical workers' perspectivesMain Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris
The importance of total quality management (TQM) to organizational achievement and performance has been established by many studies. Nevertheless, studies on the…