Asian Journal on Quality: Volume 12 Issue 1

Table of contents

Analyzing the interaction of factors for success of total quality management in SMEs

Rajesh Kr Singh

After globalization of markets, product quality and satisfaction of customers have become essential for sustainable growth of small to medium‐sized enterprises (SMEs). The…


Evaluation of customer satisfaction in R&D organization: a conceptual framework

Tapas Sarkar, Asit Kr. Batabyal

The paper aims to develop an evaluation model of the customer satisfaction index (CSI) in an R&D organization. A conceptual framework on customer satisfaction with a…


Bayes test plan for steady state availability of parallel system

Maroof A. Khan, H.M. Islam

The purpose of this paper is to analyze the Bayes acceptance plan of the parallel system for pre‐specified consumer's and producer's specifications regarding the system…


The role of Islamic culture in service quality research

Gita Gayatri, Margee Hume, Gillian Sullivan Mort

The purpose of this paper is to explore service quality (SQ) from the perspective of the Muslim consumer. There is growing evidence that culture influences buying habits…


Information theoretic approach for constructing a super data envelopment analysis

Amjad D. Al‐Nasser, Abdel Rahim Y. Al‐Atrash

The purpose of this paper is to provide a robust statistical procedure for evaluating and measuring the relative efficiency of multiple decision‐making units. This robust…

Robust parameter design of dynamic multi‐response system: a new integrated method

Jianjun Wang, Yizhong Ma, Guojin Su

The purpose of this paper is to propose a new method of robust parameter design for dynamic multi‐response system. The objectives are to resolve the correlations among…

The effect of income smoothing on the informativeness of stock price: Evidence from the Tehran Stock Exchange

Mahdi Salehi, Nazanin Bashiri Manesh

The purpose of this paper is to investigate whether income smoothing does indeed improve the informativeness of stock prices about firms' future earnings and cash flows…


Quality management and quality care

Meena Chavan

The purpose of this paper is to examine an operational process through the use of a clinical practice improvement method to implement clinical pathways in the Amber…


The quality impact of governance change on board decision making

Soo Wook Kim

The purpose of this paper is to investigate how a regulation has influenced board structures, board processes, and board decision making and specifically, to explore the…


Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS

Harjeev K. Khanna, D.D. Sharma, S.C. Laroiya

The purpose of this paper is to review critical success factors (CSFs) of total quality management (TQM), and to rank these in the Indian manufacturing industry.




Online date, start – end:

2000 – 2012

Copyright Holder:

Emerald Publishing Limited