Table of contents
Changing the quality mindset at Ashok Leyland (Parts A and B)
Anuradha M.V., Rajan C.R., Uma Rao GanduriChange in culture brought about by effective leadership is at the core of this case. Therefore, two broad topics can be discussed using this case: organizational culture change…
Novo Banco – what good out of a bad bank?
Joao Carlos Marques Silva, José PereiraAnalysis of public sources.
Asian football: how corruption disrupted marketing value in the game’s largest fan market
Muralee Das, Susan MyrdenThis case is focused on the allegations of corrupt practices within the strategic leadership at the board level of an international sports organization – the Asian Football…
Heard it through the Grapevine
Rumana Liza AnamThis study paper aims to analyse a real life case based on Human Resource Management, specifically the concepts of the recruitment process and the grapevine.
Cleveland Clinic Florida “pay-for performance” reimbursement: why the best care does not always make the happiest patients
Miriam Weismann, Sue Ganske, Osmel DelgadoThe assignment is to design a plan that aligns patient satisfaction scores with quality care metrics. The instructor’s manual (IM) introduces models for designing and implementing…
