Development and Learning in Organizations: Volume 17 Issue 1
Strapline:
An International JournalTable of contents
Transforming training in an information technology company: When training alone ceases to work
This is the story of the transformational change of one company’s in‐house staff training organization. The whole development of the organization described here took place at…
Team Academy: A story of a school that learns
“To remove unemployment in Finland and to revolutionize marketing and learning. To abolish the old structures which hinder new companies and accelerate progress through…
New directions for on‐the‐job training in manufacturing: Enhancing production performance through the exploitation of manufacturing technologies
According to Noe, “OJT refers to new or inexperienced employees learning through observing peers or managers performing the job and trying to imitate their behavior.” Noe further…
The training of managers in the UK licensed trade: Changing career structures to meet new customer requirements
Twenty years ago, 80 percent of British pubs were owned by breweries who appointed managers or tenants to run them. Mature married couples were preferred, so the wives could work…
Leading for change at Birmingham City Council: Developing senior managers for the 21st century
Birmingham City Council is the largest local authority in the country. The Council employs around 50,000 people, serving a population of about one million. In common with other…
Transform your training function into a corporate university: Accreditation – the glue to hold learning together?
When you hear the words “corporate university”, what springs to mind? For many it would be names such as, Motorola, American Express or General Motors – large institutions that…
Canon creates a successful blend with e‐learning: Ignoring the hype and focusing on the method
The initial hype has died down, critics have had their say and supporters have fully extolled the benefits of this type of training. So perhaps it is time to ask, “where are we up…
Developing customer‐centric employees at Ritz‐Carlton Hotels: Reducing staff turnover with a customer service development scheme
These days it is not just the service industry that has to worry about customer satisfaction. Organizations across the globe, from construction to consultancy must develop this…
When knowledge adds up to nothing: Why knowledge management fails and what you can do about it
Knowledge management has been around for many years now, but is its apparent longevity automatically representative of universal success? Charles Lucier, Chief Knowledge Officer…
ISSN:
1477-7282Renamed from:
Training Strategies for TomorrowOnline date, start – end:
2003Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Anne Gimson