Clinical Governance: An International Journal: Volume 15 Issue 2


Table of contents - Special Issue: Selected papers from the first annual Canadian Quality Congress 2009

Guest Editors: Madhav Sinha

Applying continuous improvement in public reporting: What should government reports do for quality improvement?

David Birnbaum, Jude Van Buren

This paper aims to describe the history and growth of mandatory public reporting of healthcare‐associated infection rates and the philosophy and implementation of an…

Quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at Turkey

Hatice Camgöz‐Akdağ, Mosad Zineldin

The aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul…

A quality management system application to investigate and troubleshoot process failures: A case study of BC cancer agency

Mirunali Balasundaram, Miranda Tsai, Amanda Clarke, Didi Leung, Sarah Munro, Susan Wagner, Michael Mayo, Richard Moore, Robert Holt

The purpose of this paper is to discuss a practical approach taken by utilizing the non‐conformance/event management and failure investigation (FI) system to formally…

Quality audit experience for excellence in healthcare

Yasmeen S. Alhatmi

To make an improvement on a larger scale and continuing along the path of quality auditing, this paper aims to identify the steps taken towards excellence for patient care…

Quality assessment using concordance and discordance rates in medical findings

Jay Kalra, Lyndon Entwistle, Sudhir Suryavanshi, Rajeev Chadha

The purpose of this study was to determine the rate of concordance and discordance between clinical diagnosis and post‐mortem findings in patients admitted to the…

Utilization of hospital resources: a survey‐based study of Saudi hospitals in Riyadh City

Badran Al‐Omar, Saad Al‐Ghanim

This paper seeks to show that there is inappropriate utilization of resources in hospitals in all three health care sectors (whether Ministry of Health, military or…



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2003 – 2015

Copyright Holder:

Emerald Publishing Limited