Journal of Health Organization and Management: Volume 35 Issue 4

Realistic evaluation of the Flexmonitor, a team program to maintain and reflect on flexibility

Frank van Gool, Joyce Bierbooms, Richard Janssen, Inge Bongers

Flexibility is necessary in a dynamic healthcare environment. However, balancing flexibility and consistency is difficult for healthcare teams, especially when working in…

Data and HIT systems in primary care settings: an analysis of perceptions and use

Sophia D. Arabadjis, Erin E. Sullivan

Electronic Health Records (EHRs) and other Health Information Technologies (HITs) pose significant challenges for clinicians, administrators and managers in the field of primary…

Clarifying the interface between respectful leadership and intention to stay

Ibeawuchi K. Enwereuzor, Lawrence E. Ugwu

Considering that leaders play an important role in influencing the work environment and experiences of subordinates as well as the fact that employees like to be respected, the…

Money matters – primary care providers' perceptions of payment incentives

Sofie Vengberg, Mio Fredriksson, Bo Burström, Kristina Burström, Ulrika Winblad

Payments to healthcare providers create incentives that can influence provider behaviour. Research on unit-level incentives in primary care is, however, scarce. This paper…

Lean management in health care: a review of reviews of socio-technical components for effective impact

Marta Marsilio, Martina Pisarra

The aims of the implementation of lean management in health care are to improve quality of care, to eliminate waste and to increase efficiency. The purpose of this study is to…

Linking supportive leadership to satisfaction with care: proposing and testing a service-profit chain inspired model in the context of elderly care

Ali Kazemi, Tinna Elfstrand Corlin

As marketization has gained ground in elderly care, satisfaction with care has come to play a crucial role in designing for high-quality care. Inspired by the service-profit chain…

Misalignment between policy and staff experience: the case of an Australian hospital redevelopment

Chiara Pomare, Kate Churruca, Janet C. Long, Louise A. Ellis, Jeffrey Braithwaite

Hospitals are constantly redeveloping to improve functioning and modernise the delivery of safe and high-quality care. In Australia, it is expected that different stakeholders…

A qualitative exploration of value and waste in a Trinidadian emergency department patient flow process: perspectives of patients and clinicians

Loren De Freitas, Steve Goodacre, Rachel O'Hara, Praveen Thokala, Seetharaman Hariharan

A process that does not include the customer's value may not be effective in providing care. This study aimed to identify value and waste in an emergency department (ED) patient…