Table of contents
The influence of servicescape and service credibility on older adults' intention to recover: A study of rehabilitation services in Malaysia
Kim Piew Lai, Siong Choy ChongBased on the stimuli-organism-response (SOR) model and relationship marketing theory, the paper aims to examine whether servicescape influences trust, service credibility and…
Person-centred rhetoric in chronic care: a review of health policies
Agnieszka Sobolewska, Amy-Louise Byrne, Clare Lynette Harvey, Eileen Willis, Adele Baldwin, Sandy McLellan, David HeardThe purpose of the paper is to explore how the national, state and organisational health policies in Australia support the implementation of person-centred care in managing…
Communication and leadership in healthcare quality governance: Findings from comparative case studies of eight public hospitals in Australia
Alison BrownThe importance of hospital board engagement in the work of governing healthcare quality has been demonstrated in the literature. Research into influences on effective corporate…
Social media hospital ratings and HCAHPS survey scores
Subhajit Chakraborty, E. Mitchell ChurchTo empirically verify whether patient hospital satisfaction ratings on social media such as Yelp provide similar information as the Hospital Consumer Assessment of Healthcare…
Psychoanalysis: neglected ally in an emerging “critical healthcare management studies” (CHMS)?
Nathan GerardThe purpose of this paper is to demonstrate the relevance of psychoanalysis to an emerging sub-field known as “critical healthcare management studies” (CHMS).
Simulation educators in clinical work: the manager's perspective
Éva Tamás, Marie-Louise Södersved Källestedt, Håkan Hult, Liisa Carlzon, Klas Karlgren, Magnus Berndtzon, Magnus Hultin, Italo Masiello, Renée AllvinInformation is scarce on healthcare managers' understanding of simulation educators' impact on clinical work. Therefore, the aim of this study was to explore healthcare managers'…
Tracing healthcare organisation integration in the UK using actor–network theory
Abdelhakim Altabaibeh, Kay Ann Caldwell, Margaret A VolanteThe study presents the findings from a study over a four-year period of the emergence of an integrated healthcare organisation in response to policy changes within the United…
Innovation technology in neurorehabilitation: introducing a hub and spoke model to avoid patient “migration” in Sicily
Rocco Salvatore Calabrò, Alfredo Manuli, Maria Cristina De Cola, Placido BramantiIn the Italian National Health Service, hospital planning has been influenced by two aspects: patients' freedom to choose their healthcare provider and the equal distribution of…
Physician managers in Hong Kong public hospitals
Ken K.W. FUNGExamining the self-identification of physician managers with their manager and clinician roles, and its impact on the state and professional powers in healthcare governance.
