Table of contents
“Water cooler” learning: Knowledge sharing at the clinical “backstage” and its contribution to patient safety
Justin J. Waring, Simon BishopThis paper seeks to identify the instances of informal knowledge sharing at the “backstage” of the clinical environment and to demonstrate their contribution to organisational…
Don't stop the clock: manipulating hospital waiting lists
David A. Buchanan, John StoreyThis paper aims to explore the theoretical and practical management implications of a case involving the falsification of hospital patient waiting lists for elective orthopaedic…
Understanding the effect of decentralisation on health services: The Nepalese experience
Krishna Regmi, Jennie Naidoo, Alan Greer, Paul PilkingtonDespite enormous progress in health globally, primary healthcare services in many developing countries are facing different challenges. Many studies have documented that…
The role of learning and customer orientation for delivering service quality to patients
Victoria BellouThis study seeks to investigate the impact that learning orientation, internal and external customer orientation have on quality of care delivered to patients. Additionally, given…
Mutualism and antagonism within organisations of integrated health care
Bengt AhgrenThe purpose of this paper is to explore the concepts of Swedish integrated health care, their state of development and interdependence, and, furthermore, evaluate whether the…
From artefact to effect: the organising effects of artefacts on teams
Johan M. Berlin, Eric D. CarlströmEarlier studies have identified artefacts, but have only to a lesser degree looked at their effects. The purpose of this paper is to investigate how artefacts contribute to…
