Table of contents
HR metrics: Answering the right questions
Josie SalkeyThose working in HR ‐ and in other functions ‐ have many questions around the area of HR measurement. What should be measured? How should it be measured? Too often, focus is…
The future of HR metrics
Jay J Jamrog, Miles H OverholtJay J. Jamrog and Miles H. Overholt of The Human Resource Institute discuss where best to focus measurement. Significant advances in HR strategic planning and metrics have shifted…
How to maximise HR technology
Laurent JaquenoudIt’s difficult to track HR‐related data due to constant change, and different local cultures and ways of deploying HR processes. HR managers are demanding more speed and accuracy…
Discuss performance positively and provide useful feedback
Lucy McGeeEmployees who get feedback on their performance are twice as likely to commit to their organization. In conversations with your team, and when training line managers, the matter…
Ruth James, TNT Express Services
Ruth JamesEmployees who get feedback on their performance are twice as likely to commit to their organization. In conversations with your team, and when training line managers, the matter…
Measuring behaviour change
Patricia BayerleinMost HR and communication professionals share a common belief that the ultimate goal of their efforts is to facilitate a change in behaviours that directly links to improved…
Delivering the coaching elite to Unilever
Caroline Horner, Sam HumphreyFind out how Caroline Horner, director of i‐coach academy and Sam Humphrey, head of global coaching at Unilever are using a unique assessment and selection process to produce more…
Henkel’s innovative team briefing program
Alan ThomasTeam briefings have long been used to engage employees in change. Alan Thomas, Henkel’s staff resourcing and development manager, describes how the company used the process when…
Offering flexible and remote working options at IBM
Simon MeredithIBM sees mobility as key to improving efficiency and productivity. Simon Meredith, IBM’s worldwide mobility strategy and program manager, explains how being flexible has helped to…
Leadership‐focused companies get financial results
Leadership‐focused companies get financial results, Organizations must focus on building adaptive capacity, Study finds mixed views of HR outsourcing
How customer dialogue energizes staff at LexisNexis
Richard EastmondA radical restructure at legal information provider LexisNexis Butterworth left employees with low morale and in need of a new vision. HR director Richard Eastmond describes how…
Entrusting HR to lead a major global transformation program
Stephen KellyIn January 2005, Stephen Kelly, BT Global Services’ president of people and organizational change, began leading a major global transformation program ‐ “Connected World”. Here…
10 steps to successful human capital management
Stephen YoungCEOs often talk about people being their best asset, but how good are they are measuring and managing it? Not very, according to Dr Stephen Young, deputy regional director of ISR…
Understanding and motivating employees at WH Smith
Gareth EnglishFollowing a number of management team changes, WH Smith Travel wanted to establish how its employees viewed the company’s organizational culture. Here, Gareth English, senior…
Helping HR to understand the strategic value chain
Andrew MayoAndrew Mayo, director of Mayo Learning International, explains how using a cause and effect analysis system will help determine how HR’s agenda should be set in order to directly…
ISSN:
1475-4398Online date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Javier Bajer
- Nicholas King