Journal of Facilities Management: Volume 9 Issue 4

Market expectations and policy deficiencies in the promotion of building energy efficiency in China

Queena K. Qian, Edwin H.W. Chan, Peng‐peng Xu

Future energy consumption in China's building sector will have a considerable influence on both China and the world's energy markets. Although the Chinese government has set out a…

The added value of facility management in the educational environment

Herman B. Kok, Mark P. Mobach, Onno S.W.F. Omta

The purpose of this paper is to define the added value of facility management (FM) in general and to develop a typology of facility services based on their added value in the…

Benchmarking operation and maintenance costs of French healthcare facilities

Samer Sliteen, Halim Boussabaine, Orlando Catarina

The purpose of this paper is to present a benchmarking study of operation and maintenance costs of French healthcare facilities between 2008 and 2009. The investigation presents…

A study of facility management strategy: the case of commercial banks in Thailand

Sarich Chotipanich, Veerason Lertariyanun

The purpose of this paper is to investigate strategy adopted in facility management (FM) and to introduce a framework of studying FM strategy.

The importance of customer satisfaction in FM

Matthew Tucker, Michael Pitt