Table of contents
Translating military experiences of managing innovation and innovativeness into FM
John Hinks, Martin Alexander, Graham DunlopThis is a conceptual paper for facilities management (FM) practitioners and FM researchers. The paper seeks to analyse a number of well‐documented successes and failures in…
The significance of cognitive dissonance for the “hard and soft FM” paradigm and quality assessment practices: A whole new can of worms?
Robert Spencer, John HinksThe purpose of this paper is to report on a study based around a commercial facilities management (FM) service provider's creation of an internal benchmark of how services for an…
Hospital facilities and the role of evidence‐based design
Franklin Becker, Kelley S. ParsonsDrawing on recent research related to hospital facilities, this paper aims to discuss the role of evidence‐based design in facility planning and design as a key element in helping…
An exploratory study into the factors that influence patients' perceptions of cleanliness in an acute NHS trust hospital
Heather Whitehead, Daryl May, Helen AgahiIf NHS hospitals wish to influence patients to choose them and, as the literature review suggests, cleanliness will be a key‐influencing factor in making that choice, it would…
Performance measurement action research
Qi Zhou Moss, Johanna Alho, Keith AlexanderThe purpose of this paper is to summarise the four phases of the action learning processes that Centre for Facilities Management have undertaken with a major central government…
ISSN:
1472-5967Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Michael Pitt