Online Information Review: Volume 45 Issue 1

Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis

Ana Isabel Lopes, Nathalie Dens, Patrick De Pelsmacker, Freya De Keyzer

This study aims to assess the relative importance of the argument strength, argument sidedness, writing quality, number of arguments, rated review usefulness, summary review…

Research information encountering and keeping behaviour of post-graduate students of social sciences in an online environment

Waqar Ahmad Awan, Kanwal Ameen, Saira Hanif Soroya

Literature divides information behaviours into two forms: first, interacting information with a purpose in mind and second, encountering accidently in three environments including…

Assessing advertisement quality on C2C social commerce platforms: an information quality approach using text mining

Deepak Trehan, Rajat Sharma

The purpose of this paper is to test relevance of the information quality (IQ) framework in understanding quality of advertisements (ads) posted by ordinary consumers.

Online academic learning beliefs and strategies: a comparison of preservice and in-service early childhood teachers

Tsai-Yun Mou, Chia-Pin Kao

This study explored preservice and in-service early childhood teachers' online academic learning beliefs and strategies.

What users say about public libraries: an analysis of Google Maps reviews

Ángel Borrego, Maite Comalat Navarra

Google Maps is a web platform that allows users to review businesses and services, including libraries. Given the impact of online reviews on the corporate reputation of companies…

An exploration of the leadership strategies of Facebook community leaders

Tali Gazit, Jenny Bronstein

Understanding leadership in newly created online social spaces, such Facebook communities, is an important new area of study within leadership research. This study explores an…

Various information aspects following the emergence of music streaming applications

Maor Weinberger, Dan Bouhnik

This exploratory study explores usage habits in music streaming applications (MSA) and their influence on various dimensions, such as: changes in personal music management (PMM…

Tactics, affects and agencies in digital privacy narratives: a story completion study

Ash Watson, Deborah Lupton

The purpose of this paper is to report on the findings from the Digital Privacy Story Completion Project, which investigated Australian participants' understandings of and…

Sentiment of the public: the role of social media in revealing important events

Hoda Daou

Social media is characterized by its volume, its speed of generation and its easy and open access; all this making it an important source of information that provides valuable…

Investigation of customer churn insights and intelligence from social media: a netnographic research

Jishnu Bhattacharyya, Manoj Kumar Dash

The purpose of this paper is to investigate the distinct reasons and more common reasons that reduce customer satisfaction and are antecedents to customer churn behavior in the…

Supporting higher education with social networks: trust and privacy vs perceived effectiveness

Wenyang Wang, Ernest Tak Hei Lam, Dickson K.W. Chiu, Mavis Man-wai Lung, Kevin K.W. Ho

Social networks provide convenient communication and connection among people, and they have become essential in college students' lives. However, problems also come along with…

User motivation in fake news sharing during the COVID-19 pandemic: an application of the uses and gratification theory

Oberiri Destiny Apuke, Bahiyah Omar

This study developed a predictive model that established the user motivational factors that predict COVID-19 fake news sharing on social media.

Favoritism or equality: difference analysis of users' utilization of academic social networks for top research corporations

Weiwei Yan, Qian Liu, Ruoyu Chen, Min Zhang

As an important platform for academic communication and knowledge acquisition, academic social network (ASN) has attracted worldwide researchers. The purpose of this paper is to…