Performance Measurement and Metrics: Volume 9 Issue 3

Drilling the LibQUAL+® data for strategic planning

E. Stewart Saunders

This paper aims to describe the development of reliable assessment data to support strategic planning among Purdue University Libraries.

Getting our priorities in order: are our service values in line with the communities we serve?

Jocelyn S. Duffy, Damon E. Jaggars, Shanna E. Smith

LibQUAL+® allows users to rate their minimum, perceived, and desired levels of service for 22 items in three dimensions: information control, library as place, and service affect…

Library assessment on a budget: Using effect size meta‐analysis to get the most out of the library‐related survey data available across campus

Eric Ackermann

Colleges and universities conduct regular surveys that provide space for local questions, including library‐related items. Unfortunately these surveys often use incomparable…

How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples

Bruce Thompson, Martha Kyrillidou, Colleen Cook

This paper aims to explain how the integrity or trustworthiness of library service quality assessment data can be evaluated. Using the metaphor of a bathroom scale, the paper also…

LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper, Reinhold Decker

The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University…

When the evidence is not enough: Organizational factors that influence effective and successful library assessment

Steve Hiller, Martha Kyrillidou, Jim Self

The purpose of this study is to report on the findings of the two‐year Association of Research Libraries (ARL) sponsored project, “Making Library Assessment Work: Practical…

LibQUAL+® and beyond: library assessment with a focus on library improvement

Martha Kyrillidou

2008 Awards for Excellence

Note from the publisher

Vicky Williams