Performance Measurement and Metrics: Volume 9 Issue 1


The international journal of library assessment, value and impact

Table of contents

Telling the story: Qualitative approaches to measuring the performance of emerging library services

Peter Brophy

The purpose of this paper is to show that libraries are facing challenging environments in which services and content must be delivered into the users' workflows and “lifeflows”.


LibStats: An open source online tool for collecting and reporting on statistics in an academic library

Elizabeth Jordan

The purpose of this paper is to describe the development and practical applications of a highly configurable online tool – LibStats – licensed under GNU GPL, for collecting and…


Ten years after: Measuring Quality revised

Roswitha Poll

The purpose of this paper is to present the new edition of the IFLA handbook Measuring Quality that since its publication in 1996 has influenced performance measurement in many…


Supported self‐evaluation in assessing the impact of HE libraries

Sharon Markless, David Streatfield

The purpose of this paper is to describe the progress made in developing mechanisms for self‐supported impact assessment for a range of library service providers in the UK, and…


A comparison of usability techniques for evaluating information retrieval system interfaces

S.M. Zabed Ahmed

The purpose of this research is to compare the results of two different usability techniques in evaluating the Web of Science interface.


Trust and organisational effectiveness: Discrepancies between users' service preferences and the library system's construction of their needs

Niels Ole Pors

The purpose of the paper is to discuss the relationship between the concepts of social capital and organisational effectiveness in a library setting.

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg