Performance Measurement and Metrics: Volume 7 Issue 1

Measuring and evaluating the library's contribution to organisational success: Developing a strategic measurement model

Susan Henczel

This paper seeks to examine three types of measurement and evaluation currently used in the special library environment and to identify the relationships that must exist between…

Functionality, usability, and accessibility: Iterative user‐centered evaluation strategies for digital libraries

John Carlo Bertot, John T. Snead, Paul T. Jaeger, Charles R. McClure

Usability, functionality, and accessibility testing of digital library information services and products is essential for providing high quality services to users. This paper aims…

The performance measurement of public libraries in Japan and the UK

Sandra Parker

To present the results of a study of the public library system in Japan and contrast it with that of the UK and the other G8 countries.

Building on sand?: Using statistical measures to assess the impact of electronic services

Angela Conyers

This paper sets out to consider the importance of statistical measures for any study of the impact of electronic services and to describe how relevant statistics can be collected…

The new library user in Sweden: A LibQUAL+™ study at Lund University

Martha Kyrillidou, Ann‐Christin Persson

To examine how the library user emerges in the context of the LibQUAL+™ application in Sweden in 2004.

Qualitative Research for the Information Professional: A Practical Handbook (2nd ed.)

Susan Heaford

Lis-perf-measures

Susan Childs

Editorial

Linda Banwell