Performance Measurement and Metrics: Volume 6 Issue 1

Strapline:

The international journal of library assessment, value and impact
Subjects:

Table of contents

An attempt to quantify the quality of student bibliographies

Anne Middleton

To provide a possible methodology by which the quality of student bibliographies can be measured.

Does the student's love of the search engine mean that high quality online academic resources are being missed?

Margaret Markland

To compare the resource discovery network (RDN) hubs and Google as search tools within an academic context, taking into account well documented user information seeking…

1999

AIB‐ISTAT statistics: the first time for Italian public libraries

Elena Boretti

Aim of the paper is to report on the first Italian national library statistics.

562

Towards a framework for benchmarking ICT practice, competence and performance in small firms

David Wainwright, Gill Green, Ed Mitchell, David Yarrow

This paper aims to provide a review and critique of the benchmarking literature with respect to information and communication technology (ICT) adoption and usage within…

3475

A novel and accurate guide to customer satisfaction

S.A. Thornton

Aims to provide a quantifiable metric for a library management activity.

2848
Cover of Performance Measurement and Metrics

ISSN:

1467-8047

Online date, start – end:

2000

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Frankie Wilson