Performance Measurement and Metrics: Volume 5 Issue 1


The international journal of library assessment, value and impact

Table of contents

Using information to create business value: City of London legal firms, a case study

Judith Broady‐Preston, Tegwen Williams

This paper reports the results of a research project undertaken in 2002, examining the degree to which organisations use information to create business value in a sample of law…


Libraries and networked information services: issues and consideration in measurement

John Carlo Bertot

The Internet is an integral part of library service that can take many forms – an extension of library collections and resources through licensed and/or digitized content, a…


The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles

Niels Ole Pors, Pat Dixon, Heather Robson

The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in…


The quality assurance of Healthinfo4u: a Web‐based Internet resource for the lay public

Jill Beard, Jane de Vekey

Describes how the British Library Co‐operation and Partnership Programme and a consortium led by Bournemouth University funded a research study to work with public libraries to…

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg