Performance Measurement and Metrics: Volume 22 Issue 2

Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University

Leila Jabbari, Ali Jalali Dizaji, Mila Malekolkalami

The purpose of this study is to measure the gap and compare the quality of services provided by the Central Library of the University of Tehran and Allameh Tabataba'i University…

Quality outcomes in NHS library and knowledge services

Clare Edwards, Dominic Gilroy

This paper aims to demonstrate the approach taken in delivering the quality and impact elements of Knowledge for Healthcare, the strategic development framework for National…

Employee performance appraisal system development in the National Library and Archives of Iran (NLAI): soft operational research approach

Babak Zendehdel Nobari, Aryan Gholipour, Elham Ebrahimi, Ali Shoja

The performance evaluation process is a key step in any management system and constitutes the basis for continuous improvement. Resistance to change is considered as a critical…

STEM undergraduate students: library use, perceptions and GPA

Jung Mi Scoulas

This study aims to examine if differences exist in undergraduate students' library use, perceptions and grade point average (GPA) among science, technology, engineering and…

Comparison of library website function access tools 2014–2018

Holt Zaugg, Brian Rennick

Four years after the release of a responsive design website that provides a dynamic screen layout across three access devices (computer, tablet and smartphone), a repeat study was…