Performance Measurement and Metrics: Volume 20 Issue 3

Guest editorial

Frankie Wilson

European academic libraries Key Performance Indicators (KPI): How comparison helps decision making

Cecile Swiatek

The French academic libraries directors association (ADBU) launched and updated a European comparative study on Key Performance Indicators (KPI) in Academic Libraries over the…

Making sense of flipping data

Simon Hart, Scott Nicholls, Howard Amos, Jill Benn

The purpose of this paper is to detail the approach used in a project that worked with journal publication, subscription and article processing charges (APC) data. The project aim…

Social impact of Polish public libraries: Quantitative research instrument and preliminary findings

Magdalena Paul

The purpose of this paper is to present the methodological issues around developing a quantitative research instrument of the social impact of Polish public libraries. The results…

Developing digital audience frameworks for Oxford’s GLAM

Elizabeth McCarthy

In order to develop a common framework for strategic planning and evaluation, the Gardens, Libraries and Museums (GLAM) of Oxford undertook a process for defining digital…

A non-programmers guide to enhancing and making sense of EZ Proxy logs

Sarah Anne Murphy

Libraries throughout the world use OCLC’s EZproxy software to manage access to e-resources. When cleaned, processed, visualized and enhanced, these logs paint a valuable picture…

B(u)y the book: evaluation of a university initiative to provide students with funds to buy books

Frances Porritt, Linda Murphy, Gemma Wells, Emma Burns

In the era of high student fees and intense market competition, many universities now buy books for their new students, and recently have incorporated student choice into the…

Understanding user experience in bring your own device spaces in the library: A case study of space planning and use at a large research university

Zoe Chao, Steve Borrelli, Bikalpa Neupane, Joseph Fennewald

The purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News…

It looks nice, but does it work? Using student learning outcomes to assess library instructional spaces

Zoe Jarocki

The purpose of this paper is to discuss how a mixed-methods approach to assessing student learning was used to determine the efficacy of redesigned library instructional spaces.