Performance Measurement and Metrics: Volume 19 Issue 1

Articulating value and impact through outcome-centered service delivery: The student and learning support experience at the University of Sunderland

Kay Grieves, Oliver Pritchard

The purpose of this paper is to share the ways in which student and learning support at the University of Sunderland has embedded and matured a new outcome-centered performance…

The Curtin Materials Availability Survey 2017

David Wells

The purpose of this paper is to extend the principles of earlier print-based availability surveys to the context of today’s electronic library, and explores the question of an…

Contextualizing library assessment within a broader ecosystem: Proposed models for linking the strategic to the micro

Christine Madsen, Megan Hurst

The purpose of this paper is to draw a picture of the current landscape of library assessment based on the data gathered in interviews. The authors will focus specifically on the…

Experience assessment: designing an innovative curriculum for assessment and UX professionals

Rachel Fleming-May, Regina Mays, Teresa Walker, Amy Forrester, Carol Tenopir, Dania Bilal, Suzie Allard

While assessment and user experience (UX) have been identified as areas of growing focus in all types of libraries, there is currently little infrastructure to prepare students…

The use of academic libraries in turbulent times: Student library behaviour and academic performance at the University of Cape Town

Karin de Jager, Mary Nassimbeni, William Daniels, Alexander D’Angelo

The purpose of this paper is to explore how an innovation in the University Management Information System was leveraged to incorporate library data by an initially sceptical…

Generating bespoke value and impact evidence to inform a thought leadership approach to service engagement at The University of Sunderland

Kay Grieves

The purpose of this paper is to share how the maturing value and impact model at The University of Sunderland is enabling the author to generate evidence and articulate the…

Understanding students’ satisfaction with OERs as course materials

Shanna Smith Jaggars, Amanda L. Folk, David Mullins

The purpose of this paper is to introduce a survey instrument to measure three components of students’ perceptions of open and affordable course materials – quality, integration…

Academic libraries and student learning outcomes

Barbara Blummer, Jeffrey M. Kenton

The purpose of this paper is to examine the literature on student learning outcomes and academic libraries. An analysis of 81 papers revealed the following themes: outcomes…