Performance Measurement and Metrics: Volume 17 Issue 2

Seven stories of performativity and advocacy: a review of the published work of Stephen Town

Sheila Corrall

Stephen Town has been a thought leader and change agent in the academic library world for more than 20 years, who has produced a very large body of work in the areas of quality…

Identification and development of patron personas for an academic library

Holt Zaugg, Scott Rackham

Ranganathan’s Laws of Library Science and continued refinements place identification of patron’s needs and connection of those needs to library services of primary importance in…

Social networks and relational capital in library service assessment

Paul Bracke

Researchers and administrators have struggled to fully understand the value of library human resources for decades. There are many approaches to counting the activities of library…

Developing a matrix and using self-reported scoring to measure librarian engagement on campus

Kelly Broughton

The library’s strategic plan calls for the author to “Transform the role of the subject liaison librarian to better engage the campus community.” This statement specifically…

EBL ebook use compared to the use of equivalent print books and other eresources: A University of Massachusetts Amherst – MINES for Libraries® case study

Rachel Lewellen, Steven Bischof, Terry Plum

This paper, a case study with research implications, analyzes ebook use and users, focusing on ProQuest’s Electronic Book Library (EBL) at the University of Massachusetts Amherst…

Visualizing the library as place

Lauren Mandel

The purpose of this paper is to share the research processes and results of secondary analysis using GIS to map usage of a university library to contribute to ongoing efforts to…

Capturing the student user experience (UX) in York and Loughborough University Library buildings

Katie Burn, Matthew Cunningham, Liz Waller, Emma Walton, Graham Walton

In higher education libraries, the concept of the user experience has increased in profile and importance. The concept of the “student as customer” has generated much debate but…

Demonstrating value in research libraries: the shared service standards initiative

Tracey Stanley, Jackie Knowles

In 2014, the Research Libraries UK (RLUK) consortium developed a shared set of customer-focused service standards to be adopted and used by all University Library members. This…

Using Copac data to benchmark collections

Ruth Elder, Diana Massam

The Copac Collections Management (CCM) project has been underway since 2011 with the goal of exploring how Copac can make a real difference for collection managers. By making…

What role for libraries in learning analytics?

Margie Jantti, Jennifer Heath

The purpose of this paper is to provide an overview of the development of an institution wide approach to learning analytics at the University of Wollongong (UOW) and the…

Editorial

Joan Stein

Guest editorial

Stephen Town