Performance Measurement and Metrics: Volume 13 Issue 3


The international journal of library assessment, value and impact

Table of contents

Quality evaluation of health libraries in England: a new framework

Marta de la Mano, Janet Harrison

The purpose of this paper is to give the details of the development of the health libraries standards in England during the last decade; to identify and analyse the main features…

The use of LibQUAL+ by European research libraries

Henk Voorbij

One of the aims of the LIBER strategic plan 2009‐2012 was to stimulate the use of LibQUAL+ by European research libraries. The purpose of this study is to investigate how far this…


Understanding perceived service quality and satisfaction: A study of Dhaka University Library, Bangladesh

Muhammad Jaber Hossain, Anwarul Islam

The study measures perceived service quality (PSQ) associated with user satisfaction of Dhaka University Library (DUL). To identify the service quality users’ needs and…


Performance measurement methods at academic libraries in Oman

Khalfan Zahran Al Hijji, Andrew M. Cox

The purpose of this paper is to investigate measurement methods that are in use in various aspects of academic libraries in Oman.


Web‐tutorials in context: affordances and usability perspectives

Haakon Lund, Niels Ole Pors

The purpose of the research is to investigate Norwegian web‐tutorials in contexts consisting of organizational issues and different forms of usability in relation to students’…

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg