Performance Measurement and Metrics: Volume 12 Issue 1

Factors influencing self‐assessment in a changing library environment

Maria Borbely

The purpose of this paper is to describe the results of two consecutive EFQM‐based self‐assessments, which were performed in Meliusz County Library of Debrecen, Hungary in 2007…

Factor structure and psychometric properties of a Spanish version of LibQUAL+™

Miguel Morales, Riadh Ladhari, Javier Reynoso, Rosario Toro, Cesar Sepulveda

LibQUAL is a service‐quality assessment instrument developed by the Association of Research Libraries in partnership with Texas A&M University Library and has been used in…

Two pupil‐centred approaches to the assessment of school libraries

Andrew K. Shenton

The paper seeks to explore two qualitative techniques that may be used to evaluate the effectiveness of school libraries. The first is based on a “willingness to return” concept…

Applying pop‐up survey software to incorporate users' feedback into public library computing service management

Marcel Chiranov

This paper aims to describe the main impact and performance measures employed by the Global Libraries – Biblionet Romania programme (GL‐Biblionet) and reports on the pilot…

Contextual approach to understanding the socio‐cultural function of a public library in Japan

Lisa Klopfer, Haruki Nagata

Despite a growth in demand that public libraries be accountable to citizen needs, basic research into the socio‐cultural context in which libraries operate, particularly…

How to use statistics to survive – a personal story

Luciana Sacchetti, Paola Iannucci, Simona Tosi

The purpose of this paper is to present a personal story about the use of statistics to help protect library services at the Library of the Department of Statistics at Bologna…

A new company descriptor takes us into a new era

Rebecca Marsh

Editorial

Steve Thornton