Business Process Management Journal: Volume 6 Issue 4

Corporate communications within a BPR context

T.R. Belmiro, P.D. Gardiner, J.E.L. Simmons, F.C.A. Santos, A.F. Rentes

Communication aspects within organisational changes have received greater attention since the advent of business process re‐engineering. This fact has been attributed mainly to…

Nonlinearity as a tool for business process reengineering

Mary Ann Murray, H. Richard Priesmeyer, Lawrence F. Sharp, Rhonda Jensenn, Gwenneth Jensen

In today’s competitive business environment, organizations are being challenged to improve performance by improving processes, minimizing costs, and increasing output. Such…

Assessment of TQM implementation: Benchmarking Singapore’s productivity leaders

Kin Chung Woon

Much has been written about the importance of assessing total quality management (TQM) practices in organisations. Several studies on TQM assessment are found in the literature…

Management of environmental scanning processes in large companies in Thailand

Chittipa Ngamkroeckjoti, Lalit M. Johri

A study of ABB, Shell and CP Group of companies in Thailand found that the scope and management of environmental scanning activities within organizations evolve continuously as a…

Analysis of a cultural change in a Spanish telecommunications firm

Enrique Claver, José L. Gascó, Juan Llopis, Enrique A. López

This paper analyzes the efforts made by the Telefonica Group (the main Spanish firm in the telecommunications sector) to evolve from a bureaucratic culture to another oriented…