Table of contents
Process improvement in a utility company
Tracy M. Hayes, Marilyn M. HelmsCompanies today must continuously improve their processes in order to meet the ever changing needs of the consumer. In the past, most utility providers (telephone, natural gas…
1933
Implementing reengineering using information technology
Peng S. Chan, Carl LandReengineering is becoming an increasingly popular option for corporations seeking radical process change. Central to the success of reengineering is the coordination of…
3466
Human resource management aspects of business process reengineering: a survey
Fabio Zucchi, John S. EdwardsExamines the relationship between business process re‐engineering (BPR) and human resource management. A number of propositions relating to aspects of human resource management…
5042
Business process re‐engineering to total quality management: An examination of the issues
J. González‐Benito, A.R. Martinez‐Lorente, B.G. DaleThis paper examines two research questions. First, is a re‐engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate…
2430
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari